High-quality products tailored for wholesalers and distributors worldwide.
China Loong Hardware Co., Ltd. supplies hardware products for furniture, doors, windows, kitchens, bathrooms, buildings, security applications, and industrial use. Our product range includes hinges, drawer slides, handles and knobs, locks, fasteners, furniture bolts, casters, shelf supports, door closers, catches, wardrobe fittings, metal accessories, hand tools, and related functional hardware. The following guide explains our standard process for inquiries, customization, order confirmation, production, packing, delivery, and after-sales communication.
Please send your inquiry with enough information for us to identify the product and prepare an accurate quotation. You may provide a product name, model number, drawing, photograph, reference sample, or a description of the intended application.
Where applicable, please include the following details:
If complete specifications are not available, our team can review your application and reference materials to help clarify the product requirements before quotation.
Standard products may be quoted according to the requested model, specification, finish, packaging, and quantity. For customized hardware, we will review the drawings, samples, dimensions, materials, tolerances, performance expectations, and manufacturing requirements before confirming feasibility.
Sample availability, sample charges, tooling costs, development costs, and courier fees depend on the product and customization requirements. Any applicable charges and arrangements will be communicated before sample preparation.
Our quotation may specify the product description, unit price, minimum order quantity, packing method, estimated production schedule, trade terms, payment arrangement, and quotation validity. Prices may vary according to raw materials, finishes, order quantities, packaging, tooling, testing, shipping conditions, and other order-specific requirements. The terms stated in the confirmed quotation or sales document will apply to the relevant order.
For products requiring development or special confirmation, a sample, drawing, specification sheet, finish reference, or packaging layout may be submitted for approval before mass production. The customer should check dimensions, fit, function, appearance, installation compatibility, branding, labeling, and packaging information carefully.
Approval should be provided in writing. Changes requested after sample, drawing, tooling, packaging, or production approval may affect the price, production schedule, and related costs. Revised requirements will be reviewed and confirmed separately before implementation.
An order is considered ready for processing after both parties have confirmed the commercial and technical details. Depending on the order, the confirmation documents may include a purchase order, quotation, proforma invoice, product specification, drawing, sample approval, packaging artwork, or other written instructions.
Before confirming an order, please verify the following information:
Any requirement not shown in the confirmed order documents should be communicated and accepted in writing before production begins. If a purchase order conflicts with a confirmed quotation or proforma invoice, both parties should clarify the difference before proceeding.
Payment terms and available payment methods are determined according to the order value, product type, customization level, production requirements, and cooperation history. The specific payment arrangement will be stated in the quotation, proforma invoice, or other confirmed sales document.
Production, tooling, sample development, or material preparation may begin after the agreed payment and required approvals have been received. Bank charges and transaction costs will be handled according to the confirmed order terms. Customers should use only the payment information shown on official documents issued by China Loong Hardware Co., Ltd. Any requested change to bank details should be independently verified with our authorized contact before payment.
The production schedule is estimated according to product specifications, order quantity, material availability, surface treatment, packaging, tooling, and the current production plan. The schedule is subject to final confirmation for each order and normally starts after the required payment, technical approval, and packaging confirmation have been completed.
During production, we may communicate with the customer regarding technical details, approved samples, finishes, packaging, or other order-related matters. If customer approval is needed, a delayed response may affect the production or delivery schedule.
Requests to change specifications, quantities, finishes, packaging, or delivery instructions after production has started will be evaluated individually. Changes may require additional costs or schedule adjustments and will only be applied after written confirmation by both parties.
Products are checked according to the confirmed specifications and the inspection arrangements applicable to the order. The scope and method of inspection may depend on the product type, application, order quantity, and customer requirements.
When agreed in advance, production photographs, packing photographs, samples, inspection information, or other pre-shipment references may be provided for confirmation. If third-party inspection is required, the inspection standard, timing, access arrangements, and related costs should be confirmed before production or before the goods are ready for shipment.
The customer is responsible for confirming that the selected product is suitable for the intended application, installation environment, and local market requirements. Installation and use should follow the applicable product instructions and professional practices.
Standard export packing or customer-specified packing can be arranged according to the product and order requirements. Options may include individual bags, inner boxes, cartons, protective materials, pallets, labels, barcodes, and customized printed packaging.
Special packaging, retail-ready packaging, reinforced cartons, palletization, or customer-branded materials may involve additional costs and preparation time. Packaging artwork, labels, carton marks, and barcode data supplied by the customer must be reviewed and approved before printing or production.
Final packing quantities, carton dimensions, gross weight, net weight, and shipment volume may vary depending on the completed goods and actual packing configuration.
Delivery can be arranged by courier, air freight, sea freight, rail, or another agreed method, depending on the shipment size, destination, urgency, and product characteristics. The applicable trade term, shipping responsibility, destination, and freight arrangement will be stated in the confirmed order documents.
Estimated dispatch and transit times are provided for planning purposes and depend on production completion, carrier schedules, customs procedures, destination conditions, and other factors outside the manufacturing process. If the customer appoints a freight forwarder, complete contact details and shipping instructions should be provided in time for booking and document preparation.
Commercial invoices, packing lists, and other agreed shipping documents will be prepared according to the confirmed order and available shipment information. Any special documentation requirement should be communicated before order confirmation because additional processing, third-party services, or charges may apply.
Customers should inspect the shipment promptly after receipt. Please check the carton condition, product model, quantity, finish, dimensions, and visible product condition against the confirmed order documents.
If cartons appear damaged, wet, opened, or incomplete upon delivery, please record the condition on the carrier’s receipt where possible and take clear photographs before unpacking. Keep the products, cartons, labels, and packing materials until the issue has been reviewed.
If a product or shipment issue is identified, please contact China Loong Hardware Co., Ltd. promptly and provide the order number, product model, affected quantity, a clear description of the issue, and supporting photographs or videos. For dimensional, functional, or installation-related concerns, drawings and details of the application may also be required.
We will review the information against the confirmed specifications, approved samples, inspection records, packing details, and shipping conditions. The appropriate solution will be discussed according to the cause and circumstances of the issue. Products should not be returned, reworked, discarded, or replaced without prior written agreement.
Cancellation or suspension requests must be submitted in writing. If materials have been purchased, tooling has been made, packaging has been printed, or production has started, related costs and completed work may remain chargeable. The handling of any cancellation or change will depend on the actual status of the order and will be confirmed in writing.
Customer drawings, samples, branding files, and technical information are used to evaluate and fulfill the relevant inquiry or order. The customer is responsible for ensuring that supplied designs, trademarks, packaging content, and other materials may be lawfully used for the requested products.
Any specific confidentiality, ownership, tooling, or exclusivity requirement should be discussed and documented before development or order confirmation.
For efficient order processing, please submit complete product specifications and commercial requirements at the inquiry stage. The sales team at China Loong Hardware Co., Ltd. will review your request and confirm the applicable product details, customization options, quotation, payment arrangement, production schedule, packing method, and delivery terms for your order.
China Loong Hardware Co., Ltd. manufactures and supplies furniture, building, bathroom, kitchen, door, window, and industrial hardware. We offer a broad product range together with OEM, ODM, and customization services for distributors, project suppliers, and professional buyers.